The day that I get a company phone directory that doesn’t announce, “Please listen carefully as our menu options have changed” that company will poll just a hair below the few that still have a live human answer their phone in my customer service rankings.  Does your company directory repeat this ubiquitous and meaningless waste of your customer’s time? It’s just one of many things you might want to consider changing about your phone service.

Want to improve phone service, retain current customers and maybe gain more new ones? Start by calling your own company, “Act as if you are the customer. Listen closely and experience the call process.”

Read more from Customers Deserve Better.