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Month: April 2013

Getting personal and the Golden Rule in business

April 4, 2013
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| Categories: Customer Contact, Customer Experience Beyond Service, Featured, Small Business Advantages

Why is it that we work so hard at the simplest things only to lose customers?  Usually it’s because we haven’t bothered to simply treat customers the way we would want to be treated.  IBM Director of Marketing Tami Cannizzaro gives a great example: As a consumer, you know in an instant when you’re dealing with…

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Social networking is about human contact

April 4, 2013
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| Categories: Customer Contact, Small Business Advantages

The Gooder Group’s Real Estate Rainmaker website recently featured  17 Survival Tips For Facebook Marketing . Two of them really stood out: 6. Focus on engagement, not Likes. 15. Never buy bulk Likes. On Facebook and Twitter it’s easy to get caught up in statistics such as numbers of Likes or Followers, but you can have…

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This is how you build sales

April 4, 2013
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| Categories: Customer Contact, Customer Experience Beyond Service, Sales Building

These 11 Great Customer Service Stories from Business Insider are what building long term sales and customers for life are all about. Here’s a personal favorite: Sainsbury’s, a grocery store in the U.K., must have been pretty amused when they received a letter from a three-year-old girl named Lily. “Why is tiger bread called tiger bread?” she asked, referring…

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Social Media and Small Business Advantage #1: Personality

April 4, 2013
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| Categories: Customer Contact, Small Business Advantages

Think that the big corporations with the big budgets have the edge in online marketing? You should probably think again. Forbes writer T.J. McCue’s article of 19 Things Successful People Do on Social Media reads like a list of small business advantages. #7: They are genuine and  #15: Success in social media demands that you get personal describe two…

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    About Customer Service Advisors, LLC

    About Customer Experience Advisors, LLC Customer Experience Advisors, LLC, are fanatical about helping local small business maximize return on investment by leveraging their advantages while learning everything they can from the examples of large corporations. Past clients have included Fortune 500 companies, major regional and money center banks, luxury auto manufacturers and major oil companies.

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    Customer Experience Advisors, LLC

    1302 Waugh Dr, Unit 145, Houston, TX 77019

    Phone:(409)515-3821

    E-mail:tomhanna@tom-hanna.com

    Website:http://tom-hanna.com

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