Sales Building through Operational Excellence, Superior Customer Experience and Effective Customer Contact

• Building sales by deep discounting works great for the big corporations with massive buying power, vertical integration and huge distribution networks.
• Small business has the edge in providing an exceptional customer experience and day-to-day operational excellence, delivering value without discounting.
• Slick mass market media campaigns give the advantage to the multinationals with Madison Avenue admen and huge budgets for national advertising campaigns.
• Sensible, effective direct customer contact through targeted advertising, encouraging word of mouth referrals and personal networking are where the small business has the advantage, leveraging personal contact to get the most from advertising dollars.

• With a background working for both large and small businesses, we can show you how to leverage the advantages of quick decision-making, personal contact and personal passion for the business.
• We’ll teach you to build winning teams, achieve true operational excellence, offer your customers an exceptional customer experience instead of lackluster customer service and target new customers with pinpoint precision. 
• From effective training, to implementing consistent systems, to social networking, we’ll show you the secret strategies of the corporate giants that can work for you and help you do the things the big players can’t even better.