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Category: Small Business Advantages

To script or not to script?

March 23, 2015
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| Categories: Featured, Sales Building, Small Business Advantages
Fake sincerity and you've got it made

One of the major advantages of large corporations is consistency and scripts are an important tool in achieving it. Sales scripts, email scripts, greeting scripts, closing scripts, goodbye scripts – from “Chicken, chicken, chicken! What combo you pickin’!?” to “Would you like fries with that?” – if there’s an interaction, the big guys have a…

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Questions to help you grow your business

August 12, 2014
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| Categories: Featured, Operational Excellence, Small Business Advantages
Questions to help you build your sales

Socrates said “The unexamined life is not worth living.” When it comes to business, an unexamined business may be worth owning, but a little introspection can sure make it worth more. Here are a few questions to consider to grow your business. Comments are welcome. What would you do to grow your business if you had…

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Direct mail and the small business advantage

July 23, 2014
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| Categories: Customer Contact, Small Business Advantages

Rockstar Consulting President David J.P. Fisher shares an experience that moved chances of a return visit to a new restaurant “from a ‘maybe’ to a ‘the coupon is on the refrigerator and I’m already asking people to join us’.” He had visited the restaurant and signed up for the mailing list when leaving, hoping that the expected…

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Posted in Customer Contact, Small Business Advantages Tagged connect, customer contact, VIP Leave a comment

Getting personal and the Golden Rule in business

April 4, 2013
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| Categories: Customer Contact, Customer Experience Beyond Service, Featured, Small Business Advantages

Why is it that we work so hard at the simplest things only to lose customers?  Usually it’s because we haven’t bothered to simply treat customers the way we would want to be treated.  IBM Director of Marketing Tami Cannizzaro gives a great example: As a consumer, you know in an instant when you’re dealing with…

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    About Customer Service Advisors, LLC

    About Customer Experience Advisors, LLC Customer Experience Advisors, LLC, are fanatical about helping local small business maximize return on investment by leveraging their advantages while learning everything they can from the examples of large corporations. Past clients have included Fortune 500 companies, major regional and money center banks, luxury auto manufacturers and major oil companies.

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    Customer Experience Advisors, LLC

    1302 Waugh Dr, Unit 145, Houston, TX 77019

    Phone:(409)515-3821

    E-mail:tomhanna@tom-hanna.com

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