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Category: Featured

Try having your business mystery shopped: Free!

May 26, 2015
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| Categories: Featured, Operational Excellence

A major mystery shopping software as a service provider, SurfMerchants, LLC, has unveiled “Spot Check Me,” which they’re calling “the Uber of mystery shopping.” Mystery shopping has long been a weapon in the marketing arsenal of major corporations. An undercover “shopper” goes to the business, posing as a regular customer. While there they check out…

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To script or not to script?

March 23, 2015
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| Categories: Featured, Sales Building, Small Business Advantages
Fake sincerity and you've got it made

One of the major advantages of large corporations is consistency and scripts are an important tool in achieving it. Sales scripts, email scripts, greeting scripts, closing scripts, goodbye scripts – from “Chicken, chicken, chicken! What combo you pickin’!?” to “Would you like fries with that?” – if there’s an interaction, the big guys have a…

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Is your company mobile friendly?

March 5, 2015
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| Categories: Featured, Sales Building
Is your site mobile friendly?

Google made quite a splash late last month by announcing in advance a change to its search rankings. Starting April 21, Google “will be expanding its use of mobile-friendliness as a ranking signal.” Even if Google search results don’t matter to you, mobile friendliness matters for a whole host of reasons. A 2013 Pew Research…

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Questions to help you grow your business

August 12, 2014
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| Categories: Featured, Operational Excellence, Small Business Advantages
Questions to help you build your sales

Socrates said “The unexamined life is not worth living.” When it comes to business, an unexamined business may be worth owning, but a little introspection can sure make it worth more. Here are a few questions to consider to grow your business. Comments are welcome. What would you do to grow your business if you had…

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    About Customer Service Advisors, LLC

    About Customer Experience Advisors, LLC Customer Experience Advisors, LLC, are fanatical about helping local small business maximize return on investment by leveraging their advantages while learning everything they can from the examples of large corporations. Past clients have included Fortune 500 companies, major regional and money center banks, luxury auto manufacturers and major oil companies.

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    Customer Experience Advisors, LLC

    1302 Waugh Dr, Unit 145, Houston, TX 77019

    Phone:(409)515-3821

    E-mail:tomhanna@tom-hanna.com

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    © 2001-2015 Tom Hanna and Customer Experience Advisors, LLC
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