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Category: Customer Experience Beyond Service

Start with the simplest things

July 30, 2014
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| Categories: Customer Contact, Customer Experience Beyond Service
Keep it simple

When it comes to improving customer experience, start with the simplest things. The common example is, of course, learning your customers names. But here’s one that’s simpler still. Two hotels took the time to learn Azleen Abdul Rahim’s name, but still managed to inspire him to write a critical article when they didn’t take the…

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Getting personal and the Golden Rule in business

April 4, 2013
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| Categories: Customer Contact, Customer Experience Beyond Service, Featured, Small Business Advantages

Why is it that we work so hard at the simplest things only to lose customers?  Usually it’s because we haven’t bothered to simply treat customers the way we would want to be treated.  IBM Director of Marketing Tami Cannizzaro gives a great example: As a consumer, you know in an instant when you’re dealing with…

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This is how you build sales

April 4, 2013
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| Categories: Customer Contact, Customer Experience Beyond Service, Sales Building

These 11 Great Customer Service Stories from Business Insider are what building long term sales and customers for life are all about. Here’s a personal favorite: Sainsbury’s, a grocery store in the U.K., must have been pretty amused when they received a letter from a three-year-old girl named Lily. “Why is tiger bread called tiger bread?” she asked, referring…

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    About Customer Service Advisors, LLC

    About Customer Experience Advisors, LLC Customer Experience Advisors, LLC, are fanatical about helping local small business maximize return on investment by leveraging their advantages while learning everything they can from the examples of large corporations. Past clients have included Fortune 500 companies, major regional and money center banks, luxury auto manufacturers and major oil companies.

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    Customer Experience Advisors, LLC

    1302 Waugh Dr, Unit 145, Houston, TX 77019

    Phone:(409)515-3821

    E-mail:tomhanna@tom-hanna.com

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